We are seeking a candidate to oversee customer coordination, handling tasks such as managing time sheets, invoicing, credit notes, payment processing, asset utilization tracking, monitoring working hours for both manpower and equipment, overseeing the signing of delivery notes, and handling petty cash and overtime sheets. The ideal candidate should possess strong organizational skills, excellent communication abilities, and a meticulous approach to ensure efficient and accurate handling of administrative and financial processes related to customer interactions.
Customer Interaction:
Look for candidates who have experience in customer service and can effectively communicate with customers regarding various matters, including time sheets, invoices, credit notes, and delivery notes.
Strong interpersonal skills and a customer-centric approach are important.
Financial Management:
Assess the candidate's understanding of financial processes such as invoice submission, credit notes, and petty cash management.
Experience with invoicing systems and financial record-keeping would be valuable.
Asset Utilization and Management:
Check for candidates who have experience in managing and optimizing asset utilization, whether it's manpower or equipment.
Look for candidates with a proactive approach to ensuring resources are used efficiently.
Time Management:
Evaluate the candidate's ability to manage working hours for both manpower and equipment. This includes tracking and optimizing resource allocation.
Time management skills are crucial for ensuring timely deliveries and services.
Documentation and Record-Keeping:
Look for candidates with strong organizational skills and attention to detail, as they will be responsible for maintaining accurate records of time sheets, invoices, credit notes, delivery notes, and other relevant documents.
Compliance and Legal Understanding:
Assess the candidate's knowledge of legal requirements and compliance related to financial transactions, delivery notes, and any other relevant documentation.
Compliance with industry regulations and company policies is essential.
Problem-Solving Abilities:
Consider candidates who have a demonstrated ability to identify and resolve issues related to customer coordination, financial transactions, and administrative tasks.
Experience in troubleshooting and finding solutions in a timely manner is valuable.
Tech-Savviness:
Check for proficiency in relevant software and tools used for financial transactions, time tracking, and document management.
Familiarity with customer relationship management (CRM) systems may also be beneficial.
Communication Skills:
Strong communication skills, both written and verbal, are crucial for coordinating with customers and internal teams.
Ensure the candidate can convey information clearly and professionally.
Attention to Confidentiality:
Given the nature of financial transactions and sensitive information, look for candidates who understand the importance of confidentiality and can handle information with discretion.
